PRIVACY POLICY
Effective Date: 28.3.2026 Company: Zion Taxi Jurisdiction: [Madurai, India]
1. Introduction
Zion Taxi ("we", "our", "us") operates a technology platform that connects riders with transportation services.
Services may be fulfilled by:
- Independent third-party drivers ("Independent Drivers"), or
- Vehicles owned or operated by Zion Taxi ("Zion Fleet")
This Privacy Policy explains how we collect, use, disclose, and safeguard personal data when you use:
- Zion Taxi Rider Mobile Application
- Zion Taxi Driver Mobile Application
- Zion Taxi Website
By using our services, you consent to this Privacy Policy.
2. Scope
This policy applies to:
- Riders (customers booking rides)
- Drivers (independent or Zion Fleet drivers)
- Website visitors
3. Information We Collect
3.1 Personal Information
Riders:
- Full name
- Phone number (OTP verified)
- Email address (optional)
- Profile photo (optional)
Drivers (Independent & Zion Fleet):
- Full name
- Phone number
- Email address
- Government identification (Aadhar, PAN, Driving License)
- Vehicle documents (RC, Insurance, Permits)
- Bank account details (for payouts/salary processing)
3.2 Location Data
We collect:
- Real-time GPS location (foreground and background)
- Pickup and drop locations
- Route and trip data
This data is essential for:
- Matching riders with drivers
- Navigation and trip completion
- Safety monitoring
- Fare calculation
3.3 Device & Technical Data
- Device type and operating system
- App version
- IP address
- Crash logs and diagnostics
- Usage analytics (including Google Analytics page views when you use the Zion Taxi website)
3.4 Payment Information
Payments are processed via third-party providers (e.g., Razorpay).
We do not store card or sensitive banking data, but may store:
- Transaction IDs
- Payment status
- Billing references
3.5 Communications
- In-app chat messages
- Call masking logs
- Customer support interactions
4. How We Use Your Data
We use personal data for:
Core Services
- Ride booking, matching, and fulfillment
- Navigation and trip tracking
- Payment processing
Safety & Security
- Identity verification
- Fraud detection and prevention
- Emergency assistance
Operations
- Customer support and issue resolution
- Driver performance monitoring
- Dispute handling
Improvements
- Product and feature development
- Analytics and system optimization
5. Internal Access & Admin Controls
Zion Taxi uses internal administrative tools to manage operations.
Authorized personnel may access user data strictly for:
- Customer support
- Ride issue resolution
- Fraud detection
- Operational monitoring
We enforce:
- Role-based access control
- Audit logging of all access and actions
- Confidentiality obligations for employees
Unauthorized access or misuse is strictly prohibited.
6. Legal Basis for Processing (DPDP Act Alignment)
We process personal data based on:
- User consent
- Contractual necessity
- Legal obligations
- Legitimate business interests
7. Data Sharing
Between Users
- Riders can view driver details (name, vehicle, rating)
- Drivers can view rider details (name, pickup location)
Service Providers
We may share data with:
- Payment processors
- Cloud hosting providers (e.g., GCP)
- Analytics and monitoring tools (e.g., Google Analytics on our website)
Legal Authorities
We may disclose data:
- To comply with applicable laws
- For investigations or legal proceedings
8. Data Retention
We retain personal data:
- For as long as your account remains active
- As required by applicable laws (up to 7 years for financial data)
- For dispute resolution and fraud prevention
Users may request deletion, subject to legal obligations.
9. Data Security
We implement industry-standard safeguards:
- Encryption (in transit and at rest)
- Secure APIs
- Access controls
- Monitoring and audit systems
However, no system can be guaranteed to be completely secure.
10. Your Rights
Subject to applicable law, you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion
- Withdraw consent
Requests can be made via: support@ziontaxi.in
11. Children's Privacy
Zion Taxi services are not intended for individuals under 18 years of age.
12. International Data Transfers
Your data may be processed or stored outside India using secure infrastructure and safeguards.
13. Updates to This Policy
We may update this Privacy Policy periodically. Continued use of our services constitutes acceptance of the updated policy.
14. Contact Information
Email: support@ziontaxi.in